Refund policy

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact me immediately at Crochet.leishka@outlook.com. I will work with you to resolve the issue as efficiently as possible.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items.

 

Cancellation Policy:

Cancellation of orders is not possible once they have been processed and confirmed. Please review your order carefully before completing your purchase.

 

Refunds:

Refunds on physical plushie orders will only be issued in cases where a product is proven to be damaged or defective upon receipt, and cannot be replaced with an identical item. Refunds will be processed within 7-10 days of verification of the issue and will be credited back to the original method of payment.

By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for your understanding and cooperation. We appreciate your business.